Re: [otrs] Resetting a Dynamic Field when Escalation Update timer resets

Can somebody help me on this, I really need this. You should probably look into a paid support contract with a vendor if you have time-critical requirements for responses. This is a volunteer forum, and there's no guarantees. You also just posted your note yesterday, so you might want to give people time to even have *read* it, let alone think about good answers. What have you tried so far?