Jason Joines wrote:
I have some tickets in an old system that I would like to recreate in OTRS before taking the old system off-line. I updated the create_time and change_time for this ticket in the ticket table but it isn't reflected in the User/Agent view. It still shows the time I actually entered the ticket. What else do I need to change to get the correct date and age on these tickets?
In many places. ticket_history table, ... and a fiew other, other way you will get inconsistent informations. It other way, I would say, this isn't possible. PS: ticket.create_time_unix (just if you really want this!)
Jason Joines
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