or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/ regards, Peter ________________________________ Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF? Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF. By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print. I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.) Thanks in advance, -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/