Hi,
my OTRS in running in ISO 8859-15 mode. I have currently problems with Mails, sent in multibyte encoding i.e. UTF-8.
See the two code examples below. The ISO mail will be displayed perfectly in the GUI, the UTF-8 mails transforms to something like this:
auml = À / ouml = ö (instead of auml = ä / ouml = ö)
OTRS 2.4.4 / Mail fetch via IMAP
Any suggestions? Would be a great favour to our agents ;-)
Thx.
-Timo
----> UTF-8 Test <----
From: Test
To: OtrsMail01Test
Date: Wed, 16 Sep 2009 09:23:56 +0200
Subject: =?utf-8?B?VGVzdCBVVEYtOCBbVGVzdCBvdW1sPcO2IC8gYXVtbD3DpF0=?=
Thread-Topic: =?utf-8?B?VGVzdCBVVEYtOCBbVGVzdCBvdW1sPcO2IC8gYXVtbD3DpF0=?=
Thread-Index: Aco2nqqYRLr2DFcFR6S688HrqbuxMA==
Message-ID: <4AB0928C.4040208@mydomain.com>
Accept-Language: de-DE
Content-Language: de-DE
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64
MIME-Version: 1.0
W1Rlc3Qgb3VtbD3DtiAvIGF1bWw9w6RdDQo=
----> ISO 8859-15 Test <----
1Mnor6-0002nJ-2j; Wed, 16 Sep 2009 09:23:08 +0200
From: Test
To: OtrsMail01Test
Date: Wed, 16 Sep 2009 09:23:08 +0200
Subject: =?iso-8859-15?Q?Test_ISO8859-15_[Test_ouml=3D=F6_/_auml=3D=E4]?=
Thread-Topic:
=?iso-8859-15?Q?Test_ISO8859-15_[Test_ouml=3D=F6_/_auml=3D=E4]?=
Thread-Index: Aco2novZqzhsBr1vSmuR+KkOJfJF4Q==
Message-ID: <4AB0925C.9030000@mydomain.com>
Accept-Language: de-DE
Content-Language: de-DE
Content-Type: text/plain; charset="iso-8859-15"
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
[Test ouml=3D=F6 / auml=3D=E4]
