Dear list

I have an error message when a customer want to open a new ticket witch the customer interface.

When he click to summit he have this page “Erreur: Can't get ArticleID from INSERT! “

and I have the same error in my apache log:

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 13 10:33:39 2010, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]  Message: Can't get ArticleID from INSERT!, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]  Traceback (3872): , referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 243, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9]    Module: C:/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48, referer: http://opc.groupenci.lan/otrs/customer.pl

[Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: http://opc.groupenci.lan/otrs/customer.pl.

So when I log to the agent interface the ticket is created, but I don’t have any mail to tell me there are a new ticket in this file.

It’s a mismatch about mail and postmaster Configuration?

Thanks for your response

Sebastien Bory

Cordialement

Sébastien  Bory
Administrateur réseaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
59 Rue des Petits Champs 75001 Paris
Tel  33(0) 1 73 77 53 41
Fax  33(0) 1 73 77 55 56
Port: 33(0) 6 78 93 28 66
Mail :s.bory@groupenci.com
Web: www.groupenci.com

Ce message et toutes les pièces jointes sont établis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur, merci de le détruire et d'en avertir immédiatement l'expéditeur. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite, sauf autorisation expresse. L'internet ne permettant pas d'assurer l'intégrité de ce message, NCI décline toute responsabilité au titre de ce message, dans l'hypothèse ou il aurait été modifié. This message and any attachments are intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified.