Hi! Why don't create just one user? It could be something like "Generic User", users@company.com. As they're phone tickets, OTRS won't send any mail to that address. At least I haven't seen any in my install. Obviously, you'll have to look for this user every time someone calls you. In the future, if you need to identify every call, you can begin to insert customers and look for them when you create a phone ticket. Regards, On 9 Mar 2005 at 16:38, Christophe Zwecker wrote:
Hi,
I want to add a phone ticket but I dont want to setup a user for each of the people that work here, like 80 of em. When they ring us, I dont want to be forced to have an installed user and/or put an emailadress, most users dont want to be notified by email, calling them is what many want.
can this be done, to put a new phone ticket with out first installing customer users ?
best regards,
Christophe -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de
"Reality is that which, when you stop believing in it, doesn't go away"
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---