uuups, thats not really my theme....
but look at the docs at the otrs home mentioned below,
look at your config and default.pm
and search the mail archives with

http://otrs.org/lists/

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hth,

Li

otrs-bounces@otrs.org schrieb am 05.11.2004 14:11:14:

> Volker.Lipper@de.mecglobal.com wrote:
> >
> > Hi alone,
> >
> > i think this depends on the version of OTRS you are using. In 1.3+ there
> > are bulk actions implemented but i didnt take a closer look at it.
> > else a generic agent job may be helpfull.
> >
> > just 2 ct.
> >
> > Li
>
> Hi Li,
>
> Ok, can you explain a "generic job" a bit?
>
> Thanks!
> Mark
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