I am using telephone tickets along with disabling the check for email adresses.<br>You can deactivite the email check in telephone ticket by adding:<br><span style="font-size: 11pt; line-height: 115%; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;">$Self-&gt;{CheckEmailAddresses}
= 0;<br>to the Config.pm<br><br>Then you can type in any name for the reporter of the ticket.<br>Regards,<br>Jan<br></span><br><div class="gmail_quote">On Tue, Jan 4, 2011 at 3:37 PM, Armando Irazabal <span dir="ltr">&lt;<a href="mailto:armandoi@moxiongroup.com">armandoi@moxiongroup.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div link="blue" vlink="purple" lang="ES-UY"><div><p class="MsoNormal">Hi everybody,</p><p class="MsoNormal">
                <span lang="EN-US">I need to setup (from agent interface ) a new customer who hasnīt any email account.</span></p><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">Is it possible?</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">Regards</span></p><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal">
<span lang="EN-US"> </span></p></div></div><br>---------------------------------------------------------------------<br>
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