Dear Christian, Wednesday, August 17, 2005, 1:41:17 PM, you wrote:
Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :)
Please do _not_ change these files manualy, they will be overwritten during updates or by the grafical system configurations frontend and all your settings will be lost...
Put your own settings only into the file Kernel/Config.pm, this file is never changed automaticly.
To change the ticket counter for example to auto increment, the following two lines should help you:
$Self->>{'Ticket::NumberGenerator'} = $Self->>'Kernel::System::Ticket::Number::AutoIncrement'; $Self->>{'Ticket::NumberGenerator::MinCounterSize'} = 5; Ah, ok. Thanks for info. -- Best regards, Alexander