Hello, 

Services depend on customer user, that means, that you either assign the service to a customer or you make the services a default service. Every new service has to be assigned either way. 

Regards. 

2017-06-08 9:02 GMT-06:00 Pedro Lobo <plobo@ubiwhere.com>:

Hi,

I'm attempting to create a new ticket and assign it to a service. I already have a few services created, but when I create a new ticket, the service field isn't active and I can't assign the ticket to the service as it is shown here: http://doc.otrs.com/doc/manual/itsm/stable/en/html/ch06s02.html

I'm running OTRS + ITSM Module at 5.0.19

Cheers,
Pedro
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Consultor de Tecnologias

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	Pedro Lobo DevOps | +351 234 484 466
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