Hi,

On 04.05.2010, at 08:25, An Me wrote:

I added new types from Admin web interface.Then restarted both mysql and apache.
Then logged in as customer form customer web interface.But the types option is not 
showing up as the customer tries to make a new ticket.

you need to enable the TicketType feature first in the SysConfig ...

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project