i tested it.
but the customer can see all queues.
he can create a ticket to a queue, where he has no
access.
ticket is created, but customer can't see it
anymore.
I
think you have to put each user into a separate group and give the group only
access rights to one queue. Then the Customers should only see their
Queues
hi,
we want use otrs
to support our customers.
the primary ticket
handling should be done over the customer webinterface.
we created a queue
for each customer and added a new customer account.
when the customer
log in to the webinterface and create a new ticket, he can see all
queues.
what can i do,
that the customer only see the queue, that is responsible for hes
company?
thanks for
help
regards
pascal