i tested it.
 
but the customer can see all queues.
 
he can create a ticket to a queue, where he has no access.
 
ticket is created, but customer can't see it anymore.


Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Buechling, Thomas
Gesendet: Freitag, 14. September 2007 09:13
An: User questions and discussions about OTRS.org
Betreff: AW: [otrs] customer webinterface queue selection

I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Pascal Rebsamen
Gesendet: Donnerstag, 13. September 2007 17:03
An: otrs@otrs.org
Betreff: [otrs] customer webinterface queue selection

hi,
 
we want use otrs to support our customers.
 
the primary ticket handling should be done over the customer webinterface.
 
we created a queue for each customer and added a new customer account.
 
when the customer log in to the webinterface and create a new ticket, he can see all queues.
 
what can i do, that the customer only see the queue, that is responsible for hes company?
 
thanks for help
 
regards
pascal