Hi,

I just upgraded from 2.1.4 to 2.3.3 (and simultaneously from fedora 5 to fedora 9). All went very smoothly... thanks to OTRS for such a great product !!!

One of the numerous small improvements my users noticed was that, when zoomed, articles used to be listed in chronological order... They are now listed in reverse chronological order. They love this since the most recent is at the top.

It's not clear how this preference setting (in Frontend::Agent::Ticket::ViewZoom) got changed... maybe a different default now ???

However, my issue is that the articles are still numbered in ascending order. So, e.g., on a 6 article ticket, what used to be number 2 is now number 5. Our agents were in the habit of saying "See article 2" in the notes... and all those references are now wrong.

I'd like to suggest that when tickets are ordered reverse chronologically, they are also numbered from largest to smallest. This is better, imo, because:

• it provides consistency regardless of sort order,
• it provides an obvious indication of sort order to the user and
• it also better better reflects what's really happen(ing/ed)

Thanks again,

MikeM

Mike Morris

The Music Place

1617 Willowhurst Avenue

San Jose, CA 95125

(408) 445-ARTS (2787)

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