You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
<otrs>/otrs/var/httpd/htdocs/css/Standard
Good luck,
Nathan Campbell
Dallas Symphony Association
On 10/4/10 10:36 AM, "Daniel Maher"
Hello,
Our implementation of OTRS is largely web-only, and does not send out email alerts for the most part. This works very well for us, but a side effect is that it can be difficult for an agent to know that a ticket has been updated by a customer, as it is not evident in the StatusView (the most commonly used view in our environment).
I am curious to know if there is a way to, say, change the background colour of a ticket's row in StatusView if it has been updated by a Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon the colour would ostensibly return to normal).
I realise that there probably isn't an easy solution, but i thought i'd ask the question anyways, just in case somebody has already done something like this.
Thank you, and have a good day.