Hello,

I want to create another combobox inside the /opt/otrs/Output/HTML/Standard/AgentTicketPhone.dtl

Imagine this,

when the user is going to create a ticket

he will se the service combo, where will have only the major services, like:
"Incident", "Problem", "blabla"

and when the user select a major service, a second combobox, is loaded with it subservices,

say I choose "Incident" in the first combo, the second will show me all the services that begin with "Incident::"

I was thinking on creating a ACL to load the first combo, and ajax to load the second one.

Could someone help me with loading the second combo?

Thanks