I have created a new Status View based on the original template. However I'd like to show the last updated time of a ticket in the view. I have modified the AgentTicketStatusView.dtl file but cannot find out what variable to use to display the last updated time. Anybody done this? Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008 Tel.: 01955 698203 Windows Messenger: paul.broadwith@blueivy.co.uk Web: http://www.blueivy.co.uk -------------------------------------------------------------------------------- Blue Ivy Limited is a limited company registered in Scotland. Registered company number: SC 221649. Registered VAT number: GB 774 8460 88. Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of ?Blue Ivy Ltd?. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. -------------------------------------------------------------------------------- {Blue Ivy Ltd - ICT For Small Businesses}