Sorry, I’ve fixed with a re-install.

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Anil Jethiji, Senior Data Centre Technician, IFL

Email: anil.jethiji@internetf.co.uk

T: 0845 126 1616

D: 0161 850 0471

M: 0782 35 36 398

~~ Business Class Data Centres ~~

IFL is a trading name of Internet Facilitators Limited.

Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder
Sent: 04 February 2010 13:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Allocating Tokens/counting

Hi Anil,

You can use a third party application - OTRS Manager to obtain some of these stats. It can be found here:

http://sourceforge.net/projects/otrs-manager/

With this you can easily look up accounting/new/closed/open tickets for each of your customers.

Regards,

David

On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji <anil.jethiji@internetf.co.uk> wrote:

Hi,

I’m new all of this and to OTRS and I’m not very technical.

If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.

Thanks.

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