Hi all, I just updated to version 1.2.1. The update was successfull and OTRS works, but I get the following message from cron every 20 minutes: Can't load agent job file 'Kernel::Config::GenericAgent': No such file or directory Whats going wrong here? I also tried the Customer User Backend today, but when I access this site: http://localhost/otrs/index.pl?Action=AdminCustomerUser the load goes high and nothing happens: PID USER PRI NI SIZE RSS SHARE STAT %CPU %MEM TIME COMMAND 26860 www-data 19 0 53092 51M 2100 R 94.4 21.3 4:00 index.pl mysql's "SHOW PROCESSLIST" shows nothing. :-( This is my Config.pm: $Self->{CustomerUser} = { Name => 'My User Database', Module => 'Kernel::System::CustomerUser::DB', Params => { DSN => 'DBI:mysql:database=database;host=localhost', User => 'username', Password => 'password', Table => 'my_user_table', }, CustomerKey => 'UserID', CustomerID => 'UserID', CustomerUserListFields => ['UserID','Vorname','Nachname','Email'], CustomerUserSearchFields => ['UserID', 'Nachname', 'Email'], CustomerUserPostMasterSearchFields => ['Email'], CustomerUserNameFields => ['Anrede', 'Vorname', 'Nachname'], Map => [ [ 'UserSalutation', 'Salutation', 'Anrede', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'Vorname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'Nachname', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'UserID', 1, 1, 'int' ], [ 'UserEmail','Email','Email', 1, 1, 'var','$Env{"CGIHandle"}?\ Action=AgentCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}' ], [ 'UserCustomerID', 'CustomerID', 'UserID', 0, 1, 'var' ], ], }; This is my table: CREATE TABLE my_user_table ( UserID int(9) NOT NULL auto_increment, Anrede varchar(255) NOT NULL default '', Vorname varchar(255) NOT NULL default '', Nachname varchar(255) NOT NULL default '', Email varchar(255) NOT NULL default '', PRIMARY KEY (UserID), KEY UserID (UserID) ) TYPE=MyISAM; By the way, how can I use the new FAQ tables and faq.pl? Is there any documentation yet? Regards, Mario