Hi Adrian,No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm.--Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of adrian guevara
Sent: Wednesday, June 04, 2008 8:12 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] remove ticket hook divider, etc...Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work.
Cheers,
Rebs
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