Hello Robert,
DONE, there was an entry in the personal_queues table that made a
connection between Postmaster queue and a nonexisting user.
Deleting that entry the issue was fixed.
10x for your help.
Daniel
Thursday, July 8, 2004, 4:39:05 PM, you wrote:
Robert> On Thursday, July 08, 2004 8:05 AM
Robert> Daniel Balan
Here is the result: This message is received from an email address that is not/was not present in the customer_user:
Robert> We're playing on the wrong field. The concern is about the user Robert> management, not the customer user. Sorry for that. Robert> Please recheck these settings in Kernel/Config.pm and Robert> Kernel/Config/Defaults.pm: Robert> $Self->{DatabaseUserTable} = 'system_user'; Robert> $Self->{DatabaseUserTableUserID} = 'id'; Robert> $Self->{DatabaseUserTableUserPW} = 'pw'; Robert> $Self->{DatabaseUserTableUser} = 'login'; Robert> $Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; Robert> Additionally, recheck every entry in the system_user table, esp. the one Robert> thats id corresponds with this configuration setting: Robert> $Self->{PostmasterUserID} = 1; Robert> At last, execute this query in Robert> http://localhost/otrs/index.pl?Action=AdminSelectBox Robert> SELECT * FROM Robert> system_user Robert> WHERE Robert> valid_id != 1 Robert> hth, Robert> Robert Kehl Robert> -- Robert> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg Robert> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 Robert> _______________________________________________ Robert> OTRS mailing list: otrs - Webpage: http://otrs.org/ Robert> Archive: http://lists.otrs.org/pipermail/otrs Robert> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Robert> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Robert> ---- Robert> This message has been scanned by BitDefender Robert> and found to be clean. ---- This message has been scanned by BitDefender and found to be clean.