Did you remember to insert the newly created users to the xyz queue, and to
select the xyz queue into MyQueues for the new users?
Gabriele
----- Original Message -----
From: "Munawar Zeeshan"
In order to sent emails notifications to each AGENT when a new ticket arrives, I have done this.
I created a new queue e.g; xyz. In the Email addresses I added the email address xyx@xyz.com for QUEUE xyz. Then I created a user and a group abc. The group has only permission for XYZ queue, added tht user to that group and set the MY Queues of user as xyz.
Now I created two users. Mail is sending quite normally to them, but when I added more users, thy are unable to receive the email while the first 2 users continuously receiving mail notifications when new tickets arrives.
Mail notification is enabled for all users' preferences.
Any one any idea or better way to do this thing ??
Thanks
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Munawar Zeeshn Sent: Friday, July 20, 2007 5:35 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] Escalation Notification
For a user, I want to enable Escalation notification in the User preferences. But I can find it there; I think it has to be get enabled from Sysconfig. Can anyone guide?
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