Hi All,<br><br>I have a question with escalation.<br><br>This is my settings for one queue:<br><br><b>First Response Time: 1440 (24h)<br></b><b>Update Time: 2880 (48h)<br></b><b>Solution Time: 4320 (72h)<br><br></b>The system open a ticket on 01.07.2008 22:36:39 and the times are showing as below<br>
<table border="0" cellpadding="1" cellspacing="0"><tbody><tr valign="top"><td><b>First Response Time:</b></td>
            <td>

              <div title="Service Time: 24 hora ">43 hours 20 minutes<br>03.07.2008 19:00</div>

            </td>
          </tr>


          <tr valign="top">
            <td><b>Update Time:</b></td>
            <td>

              <div title="Service Time: 48 hora ">137 hours 20 minutes<br>07.07.2008 17:00</div>

            </td>
          </tr>


          <tr valign="top">
            <td><b>Solution Time:</b></td>
            <td>

              <div title="Service Time: 72 hora ">183 hours 20 minutes<br>09.07.2008 15:00</div></td></tr></tbody></table><br><br>Its completely wrong! Anyone have some tip?<br><br>Another question: My notifications are send with problems of language charset, but when i try change utf-8 to iso-8859-1 in Core (in web administration)<b>, </b>the system dont update this setting...<br>
<br>I appreciated any tip about this 2 questions.<br><br>Thanks a Lot<br><br>Daniel<br>