REF: http://www.consadori.com/?q=node/143 i read some mail that describe how to change mysql database in order to fix the perl error.... i wrote a little howto because i see that miss some step If you install otrs-2.2.2-001-win32.exe after 10-20 minutes you start to have this error message: Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0, fault address 0x000032b9. So, to fix it: 1- backup your database (i use mysql administrator) 2- under C:/otrs/ reneame the folder mysql in mysql.old 3- download from mysql mysql-noinstall-5.0.45-win32.zip 4- unzip it, rename mysql and copy under C:/otrs 5- from mysql.old copy my.ini in new mysql folder 6- if needed restore the database making it on active installation i had some database error, if you backup all, reinstall otrs and doing all the 6 point before going on istall.pl, then when you recover the backup all work perfectly MSN: andrea.consadori@hotmail.it WEB: http://www.consadori.com _________________________________________________________________ Sai cosa è successo oggi? http://notizie.msn.it