If I'm installing OTRS 1.3.2 from scratch on a new system do you recommend me going through all of these steps and then restoring my 1.2.3 database? What order should things be done, in order to successfully Install 1.3.2 and restore my 1.2.3 database bringing me up to par with my current 1.2.3 OTRS database? I just want to make sure I have the most up to date database with all the new features of OTRS 1.3.2. 1. Install the latest OTRS-RPM for SuSE Linux (http://otrs.org/) and all required software packages (if needed, Apache, MySQL, ...) with YaST or "rpm -i otrs-xxx.rpm". 2. Start SuSEconfig 3. Restart the webserver (rcapache restart) 4. Setup the database via "http://yourhost/otrs/installer.pl" (just for MySQL) 5. restart the whole OTRS system (rcotrs restart-force) 6. Installation finished, login ("http://yourhost/otrs/index.pl") as user "root@localhost" with password "root" --> goto AdminArea and set some config settings (UserAdd, Queues, ...). thanks marshall