Hi folks, I face the following scenario regarding free fields. OTRS serves as help desk application. I defined a Ticket Free Field listing the companies' subsidiaries. Users create tickets as usual. Now: A ticket may affect more than one subsidiary. Therefore, I would like to allow the help desk technician to select all affected client sites. However, free fields are either input fields or select boxes which in turn allow just a single value to be picked. Defining a free field per client site is not an option (too many) and entering the subsidiary location each time into a text input field is rather cumbersome. I did not find any possibility to select multiple entries. Does OTRS allow this? Am I missing something? Are there any other possible solutions to resolve my requirements? Did anybody have a similar problem? BTW, I am using the latest version 2.1.6 of OTRS. Any help appreciated. Cheers Tobias -- All generalizations are false.