Hi Mohamed, you do not need to install procmail and fetchmail in case you are using e. g. bin/PostMasterMailbox.pl. procmail and fetchmail is just required in the default otrs RPM to get receiving emails easier for all std. otrs users (because every email delivered to the local otrs user gets into otrs). In your case you will not have any problem and you can do it without procmail and fetchmail. -Martin On Jul 30, 2009, at 11:06 , Mohamed-Amine Kadimi wrote:
Hi Martin,
Thank you for your reply and your confirmation. We have already a mail server (Exchange) on the LAN and a classic helpdesk box on it, and what I'm trying to do is to handle all incoming mails by OTRS, so I don't need a local mailbox for the otrs user on the OTRS machine since the mails are retrieved from the distant Exchange.
In your opinion would it be better if I install procmail and fetchmail before going into production? or would it just be a waste of resources?
Mohamed Amine Kadimi http://www.casafire.com
From: me@otrs.com To: otrs@otrs.org Date: Thu, 30 Jul 2009 01:33:24 +0200 Subject: Re: [otrs] Are procmail and fetchmail mandatory?
Hi Mohamed,
On Jul 29, 2009, at 19:34 , Mohamed-Amine Kadimi wrote:
I'm setting up an OTRS installation from source on a minimal Debian; N o mail server is installed and procmail and fetchmail packages are not installed too.
My OTRS is working perfectly right now with an SMTP relay to send emails. However, I noticed when running the SetPermissions.sh script that it exits with an error related to .procmailrc or .fetchmailrc not found. Thus, I'd like to know if I'll have any problem if I don't install procmail and fetchmail packages. And what would be their utility since my OTRS can send and receive emails without them?
You will not have any problems this way.
Procmail and fetchmail is required per default to get emails easily into OTRS (out of the box if an emails gets delivered to otrs user). But if you know what you are doing you do not need to take care about procmail and fetchmail.
-Martin