Is there any more detail for ticket history available in the database that might not be in the UI? I have a ticket which had its' ownership changed, and moved to another queue. The Agent whom the action was logged under states that they didn't take the action, and all other queried employees stated "I didn't touch that ticket". So, how can I determine what actually happened with this ticket? For example, is the IP address of the agent logged in the DB somewhere - maybe I could see what machine it was? -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system.