Hi guys<div><br></div><div>i&#39;m trying to setup the pending auto-close feature but it doesn&#39;t seem to work. When the pending time is reached, the ticket state remains the same &quot;Pending - Chiusura Automatica&quot; and the timer shows a negative value.</div>
<div>Can this be because I&#39;ve changed the default state names? I&#39;ve however changed them everywhere it seemed necessary :</div><div><br></div><div><div>$Self-&gt;{&#39;Ticket::StateAfterPending&#39;} =  {</div><div>
  &#39;Pending - Chiusura Automatica&#39; =&gt; &#39;Closed&#39;</div><div>};</div><div><br></div>where &quot;Pending - Chiusura Automatica&quot; is defined as a status of type &quot;pending auto&quot;, and &quot;Closed&quot; is of type &quot;closed&quot;. Indeed, I&#39;ve just changed the names of the &quot;pending auto close+&quot; and &quot;closed&quot; states , respectively.</div>
<div><br></div><div>Any help would be really appreciated</div><div><br></div><div>Thank you in advance.</div><div> <br>-- <br>Claudio Tassini<br>
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