On Tue, 14 Feb 2012 08:11:43 -0500, Ugo Bellavance
Hi,
I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth
for agent is local.
I have a few questions about the possible transition to ldap auth for agents.
- Can an agent be a customer as well if using the same AD for auth? Of course, I guess that agents would be in an extra AD group compared to the users.
Yes this is possible, use Kernel::System::Auth:LDAP for agents and Kernel::System::CustomerAuth::LDAP for customer. You can also specifiy multiple ADs for customer.
- Will I lose agent history or will I break something if I go with ldap auth instead of local eventually? The usernames and e-mail addresses are
the same. I saved my history with the change from local to ldap agents. As far as your login and e-mail addresses still remain unchanged there shouldn't be a problem.
hth, Roy -- Roy Kaldung e-mail: roy@kaldung.com