Hello,
 
I have two OTRS tickets that I took ownership from an exasperated customer.
 
When you close the tickets, the OTRS system seems to automatically re-open them within seconds.
 
Any suggestions on how to keep this tickets closed for good would be greatly appreciated.
 
Regards,
 
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI  48092
 
( Phone:+1-586-575-4525
+ mailto:david.buice@eds.com
cell: 248-249-9122