Moin,

as far as i understood this feature it is just for 'linking' tickets to esach other, to show that there is a relation between them (e.g. follow up with new number, similiar case, same error different client etc.) In this meaning it doesnt make that much sense to close a linked ticket, doesn't it?

Li


>    Hi!
>
>    The only think I've seen so far is the "link" option (in Ticket
> Zoom), but it doesn't
> work as I expected. I suppose that if you link ticket A to ticket B,
> and then someone
> closes ticket B, ticket A should close automatically with the same
> close state than ticket
> B. It should work "vice versa" too. I think this idea would be
> useful for Mark Nernberg,
> but if it doesn't work this way, what is the link feature used for?
>
>    Thanks!
>
>
>
> On 4 Mar 2005 at 15:18, m wrote:
>
> > Is there a way to merge multiple tickets?
> >
> > I have a bunch of (boneheaded) users that often submit the same item
> > two or three times.  Rather than closing/deleting tickets, I would
> > like to "merge" them into the original ticket.
> >
> > Mark Nernberg
> >
>
>
>
> ---
> Victor R. Rodriguez
> Departamento de Sistemas
> Valoraciones del Mediterraneo, S.A.
> ---
>
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