[otrs] ACLs

Hello, I have some questions about ACLs first: I need to create a ACL that works on the TicketViewClose that will add a possible next state if the type of a ticket is problem, is there a way to do this? second: I created ACLs to filter services based on the type of ticket, if is a incident only services related to incidents, if is a Request only services related to requests. That works fine, but I have a problem, imagine I create a ticket as a Incident after created I want to reclassify it to Request, it doesn't reload the services of Request, only shows the ones from Incident. Is there a way to make ACL work in another views like AddNote or any other? Thanks