Re: [otrs] Email to ticket, but NOT from customer, from queue address

4 Jul 2004


      On Sunday, July 04, 2004 4:19 PM
Wes Plate  wrote:
...
...
$Self->{'PostMaster::PreFilterModule'}->{'FilterName'} = {
 Module => 'Kernel::System::PostMaster::Filter::Match',
 Match => {
     From => 'some@example.com',
     To => 'otrs@example.com',
 },
 Set => {
     'X-OTRS-SenderType' => 'agent',
     'X-OTRS-ArticleType' => 'email-external',
 },
};
I just don't know where to put it.  Do I insert it into Config.pm?
Yes. It's a PostMaster Filter. See this for help:
http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html

hth,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388