[otrs] External Company DB and Exchange Contacts

Hi there list members, External/Separate Company DB's; After a fare amount of time poring over user posts in the mail list archives it appears that it is possible to reference Company information from our own database. What I think I need is an example of this being done. Is there anyone that could post an example of this being done. Exchange Contacts; Is it possible to devise a lookup and link in tickets to a contact on an Exchange Public folder? Regards, Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com