I found the answer,I use the sub-queue and I have  made a mistake in queue-group.


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发件人：liziyi2006 <liziyi2006@aliyun.com>
发送时间：2014年6月26日(星期四) 23:26
收件人：User questions and discussions about OTRS. <otrs@otrs.org>
主　题：[otrs] Queue and Permission


Good evening ,everyone!

    I have a new problem.
    When I configured queue-group-role，I found that agent can move the ticket into any queue ,but they can not see all of the queues from dropdown "to queue" in "new phone ticket".
    I check the role-group,agent have RO and MOVE INTO right .I am puzzled,can not see but can move into .....why?
 
    My otrs itsm version is 3.3.7