Can anyone out there give me an idea how the performance of
their OTRS is? I’m getting a fairly noticeable delay between the time I
click on the “zoom” hyperlink and when the page actually comes up. The
delay is about 4-6 seconds. Sometimes more but I don’t think I’ve
ever seen it faster. Of course this is hardly a HUGE delay but it does seem a
bit high. Is this normal?
We have it running for only a few agents (5-6) on a P4
2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server
and if I write any custom queries against the sql it performs very well with
most queries returning in well under ½ second.
We’re not running with mod_perl due to a configuration
problem that makes OTRS crash if I try to run it that way so that’s to
blame for some of the problem I’m sure. But as I said I’ve actually
written a variety of perl/php scripts that query the database and they pop
right up as soon as I click on them.
Thoughts?
Thank you,
Computer Associates, Inc.
Phone: (401)232-2600, Fax: (401)232-7778
Email: support@cainetserv.net
Web: http://www.cainetserv.com/