The database is the only logical place for that information to live Static connection information? Maybe not. Configuration? ... I'd be inclined to concur. The problem with the database method with a table based data source is the freeform data. Move it to something non-sql, like perhaps ldap or other NoSQL, and this should be much better handled as desired.
On Fri, Feb 8, 2013 at 10:29 AM, David Boyes
One of my big issues with OTRS is the configuration is utter crap. Too many places to configure things, everything should really be just configured through Sysconfig instead of having to mess about with text files (and perl based text files at that), and ideally stored in the database to make upgrades a lot easier than worrying about which config files you need and don't need.
Amen, brother.
Software this complex needs to have settings in one, migrateable place with clear exit points for customized processing of those settings. The database is the only logical place for that information to live.
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