My queue structure: Support with subqueues Phone-Support and Misc-Support. snom190 is a subqueue of Phone-Support. Sven On Tuesday 12 April 2005 17:15, Sven Fischer wrote:
Hi,
I solved my problem. In Config.pm you have to give the wanted queues like this:
$Self->{CustomerPanelOwnSelection} = { # # Queue => Frontend-Name 'Support::Phone-Support::snom190' => 'Phone Support snom190', 'Support::Misc-Support' => 'Misc. Support', };
and not like this:
$Self->{CustomerPanelOwnSelection} = { # # Queue => Frontend-Name 'snom190' => 'Phone Support snom190', 'Misc-Support' => 'Misc. Support', };
Regards,
Sven
On Tuesday 12 April 2005 15:50, Sven Fischer wrote:
Hi,
during setting up OTRS (creating new queues etc.), suddenly the following occurs on creating a ticket from a CustomerUser:
Fehler: Need TicketID! Kommentar: Traceback: ERROR: OTRS-CGI-10 Perl: 5.6.0 OS: linux Time: Tue Apr 12 15:41:54 2005
Message: Need TicketID!
Traceback (21955): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334 Module: Apache::ROOT::otrs::customer_2epl::handler (v1.31) Line: 636 Module: (eval) (v2.01) Line: 143 Module: Apache::Registry::handler (v2.01) Line: 143
any ideas why the TicketID isn't there...?
Help in time would be highly appreciated,
thank you,
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