Hello, Mike.

I dont´t know exactly the syntax of the templates, but you can do it like me, I mean, you may search a screen that has the field you want to show, view his template and search in the code of this template the piece where the field has shown.

If you dont´t find it, tell me it and I try to search it.

2008/9/25 Mike Lykov <combr@reg.ru>
В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander
Gutiérrez написал(а):
> There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you
> can edit the template
> <otrs_dir>/Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the
> "Lite" queue view or
> <otrs_dir>/Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see
> it's easy to understand the template syntax.

In my case, I try to edit CustomerStatusView.dtl to replace owner login
(in "Owner" column) with owner First/Last name. (it's for show to customers
real human names instead internal logins).

But what variable I must write to it instead  $Quote{"$Data{"Owner"} ??
How to find out it?

I think  Jesús M. Navarro encounter similar problem.

--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/   +7 495 580-11-11 int. 504
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