Hello,

That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl


On 18 January 2012 15:34, Parag Bhalerao <Parag.Bhalerao@cybertech.com> wrote:

Hello,

 

I want to customize the TicketZoom view and add one more URL to it.

 

Default view looks like this.

 

 

I want to make it look like

 

Can someone tell me which file/code I need to edit to add a custom field like this?

 

GoodWills

 

Parag Bhalerao

 

Work     215-494-2709

Cell        267-210-5949

Email     parag.bhalerao@cybertech.com


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