Hi there, I have the default queue (one that was created by the installation) named "Raw". This queue is set to "inactive" and no email address is linked to it. What is strange is that I have now 13 tickets in that queue. All these tickets have been created at 00:10 am but on different days. For each of these 13 tickets I can find a duplicated one that was created one day before, around 2.40 am. This duplicated one is the one to keep as it is placed in the correct queue. We received around 300 tickets per day, so it is not a big amount of ticket to handle but I am still wondering why these tickets are created in the raw queue ... specially because I understand OTRS delete the email once the ticket is created. I verified with our IT if it was not our fault (that the email was re-created by a backup procedure for example), but it is not the case. Any help welcome! Thanks Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.