Hi everyone,
Firstly I’d like to qualify this by saying that my
knowledge of OTRS is only at a user level. We had OTRS installed for us
by an IT consultant and technically, I know very little about the system.
What we are looking for is to have a webpage that users can
go to, fill in some mandatory fields in a form, and submit a job request that
way. I was hoping to not have to have the users log in to the system
(ie create an account, log in etc etc.) as ours users are very basic and
the less in their way, the better.
One idea is to setup a webpage somewhere with the forms,
have the users enter the data making all fields mandatory, and then having it
submit, sending it via an email, to the OTRS system.
But then I thought, I’m sure OTRS can do this and it
go straight into the system. But how? :0)
Is there an easy way to set this up? Does anyone have
any other ideas for this scenario?
Love to hear from you,
Thanks in advance,
James Pickard
IT Support Officer
St Hildas College
The
College Crescent
9248 8401
jpickard@hildas.unimelb.edu.au