Re: [otrs] How to debug LDAP

27 Aug 2013


      First bind failed = search user and password not working.


On Tue, Aug 27, 2013 at 6:49 PM, Marty Hillman  wrote:
...
Thanks, but it did not help me.  I found the error.log and found the
following error.  I traced the error codes on Google, but all of the PERL
modules are installed.  otrs.CheckModules.pl comes back clean.  I have
double-checked the DN strings and everything traces fine.  And the username
below exists because I am logged in to AD using that account.****
** **
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Aug 27 17:42:28 2013**
**
** **
Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment:
AcceptSecurityContext error, data 525, vece^@****
** **
RemoteAddress: 172.18.3.20****
RequestURI: /otrs/index.pl****
** **
Traceback (6687):****
Module: Kernel::System::Auth::LDAP::Auth (OTRS 3.2.10) Line: 182****
Module: Kernel::System::Auth::Auth (OTRS 3.2.10) Line: 186****
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 201
****
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 41****
Module: (eval) (v1.99) Line: 204****
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204****
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170****
Module: ModPerl::Registry::handler (v1.99) Line: 31****
** **
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Aug 27 17:42:28 2013**
**
** **
Message: No UserID found for 'mhillman'!****
** **
RemoteAddress: 172.18.3.20****
RequestURI: /otrs/index.pl****
** **
Traceback (6687):****
Module: Kernel::System::User::UserLookup (OTRS 3.2.10) Line: 795****
Module: Kernel::System::Auth::Auth (OTRS 3.2.10) Line: 243****
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 201
****
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 41****
Module: (eval) (v1.99) Line: 204****
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204****
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170****
Module: ModPerl::Registry::handler (v1.99) Line: 31****
** **
** **
*From:* Gerald Young [mailto:crythias@gmail.com]
*Sent:* Tuesday, August 27, 2013 4:23 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] How to debug LDAP****
** **
http://forums.otterhub.org/viewtopic.php?f=60&t=16543****
** **
On Tue, Aug 27, 2013 at 4:55 PM, Marty Hillman 
wrote:****
Anyone know how to debug LDAP configurations?  I had it all configured,
but my network administrator decided to reorganize Active Directory and
move everything around in new OUs.  I changed the strings in Config.pm to
point to the new DN, but it is still not allowing logins and shows Login
Failed.  Trying to figure out what log files I can look at or how to
manually test to get an actual error rather than a failed login.****
****
Marty Hillman – IT Manager of Network Infrastructure****
[image: Description:
http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png]****
****
5801 Clearwater Drive, Minnetonka, MN 55343 ****
****
*P** * 612.617.4333  |  *E mhillman@equuscs.com* ****
****
****
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