Re: [otrs] Failed OTRS install (Win32)

21 Oct 2003

      On Tuesday, October 21, 2003 9:20 PM
otrs@ian-n.net  wrote:
...
I can't persuade OTRS to install. Server is a dedicated Windows 2000
box with:
ActivePerl 5.6.1.635
Apache 1.3.28
MySQL 3.23.58
OTRS 1.1.3
On first firing up the web browser on the server and pointing it at
http://localhost/otrs/index.pl, I simply receive the following page:
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't
[...]
Set this in apache-perl-startup.pl:

use Kernel::System::Log;
#use Kernel::System::Log::SysLog;
use Kernel::System::Log::File;

And this in Config.pm:

    $Self->{LogModule} = 'Kernel::System::Log::File';
    $Self->{'LogModule::LogFile'} = '/xampp/otrs/var/log/otrs.log';

hth,

Robert Kehl