
19 Jul
2004
19 Jul
'04
3:59 p.m.
I have recently added a new status to our Statuses called 'Awaiting Customer' which is basically when a tech guy answers the question correctly but waits for a possible follow up from customer. We often just don't hear a 'Yeah that worked' from folks. In any case, I want it to work just like the pending auto-close (+) function but I'm getting a list of "No stateafterpending found for 'AwaitingCustomer"..." Errors in my root email. What additional step is required to make 'awaiting customer' work like 'pending auto-close (+)' Charles