Hi,<br><br>I&#39;m trying to figure out what is the difference between this two types of notifications? I have been able to set up a notification under the &quot;[Notification (Event)]&quot; but how can I make the &quot;predefined&quot; notifications under the &quot;[Notification]&quot; section work? or how/when are they triggered?<br>
<br>I&#39;m using OTRS 2.4.4<br><br><br>Thanks!<br>Gustavo<br>