Quoting Gadow, Shawn (sgadow@ocusd.net):
I have never had this issue with any other web app I have set up however I use ISS with most of my web apps.. everything works fine with OTRS inside of the network and has for months now I love the product.. but today I decided to make it available outside as so I could use a phone app to access the system.. at any rate whenever I attempt to load the site using the outside url I receive the following error and I am at a loss as to why.. otrs is installed on a windows server.. any ideas?
Technical Information (for support personnel)
* Error Code: 502 Proxy Error. The network is down. (10050) * IP Address: 10.1.2.10
Do you tunnel the connection from the phone to your internal net? An address of 10.*.*.* belongs to a private net no one outside can route to. Or where do you get that address from?
* Date: 3/22/2012 8:35:40 PM [GMT] * Server: ODTMG-01.ocusd.local * Source: proxy
Hope that helps, Susan