5 Apr
2007
5 Apr
'07
12:28 p.m.
Hi Vladimir, Vladimir Doisan schrieb:
Is it possible to have a new ticket templates based on the selected Queue?
I'm also interested in such a feature. I know that you can reuse the faq-module for ticket-templates, but I think this is not practicable.
For example when a customer selects Queue named "Printer", the new ticket text area will show the info that needs to be entered
Printer Location: Printer Name: Printer Model: Description of the Problem:
An additional feature would be a mechanism to prevent empty tickets with just these 3 lines above by using line compare to the template (ignoring carriage returns)
Thanks
Bye, Alex