Take a look at this: http://forums.otrs.org/viewtopic.php?f=60&t=7531

2011/11/5 Márton Krisztián <marton.krisztian@office.mta.hu>

Hi,

 

I would like to use the Customer with multiple IDs (Company tickets) function. I managed to at least a description:

http://doc.otrs.org/2.3/en/html/x1638.html

I put the config.pm into the LDAP section of the ['UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var','', 0], row, already appear in the second_customer_ids in users manu, but they can’t see each other tickets to the company tab.
What else should I set?

 

Thank You

Krisztian

 

 

 


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