Hi,

 

It’s possible to send a email to a customer to informe that his case is automaticly close by pending auto close ?

I can send a email on state change but i want to send a email not for all ticket change but on special state with a custom email.

 

It’s possible ?

 

Cordialement,

 

Marc GUYARD
Pôle Services Managés

tel. +33 1 30488296
m.guyard@orange-ftgroup.com
OBIANE
9 parc ariane – bâtiment gaïa – 78284 guyancourt cedex

www.orange-business.com