Hi,
It’s possible to send a email to a customer to informe
that his case is automaticly close by pending auto close ?
I can send a email on state change but i want to send a
email not for all ticket change but on special state with a custom email.
It’s possible ?
Cordialement,
Marc GUYARD
Pôle Services
Managés
tel. +33 1 30488296
m.guyard@orange-ftgroup.com
OBIANE
9 parc ariane
– bâtiment gaïa – 78284 guyancourt cedex
www.orange-business.com